Refund & Returns Policy

Last updated: July 2026

1. Digital Products

The majority of items available on this site — including printables, downloads and toolkit resources — are digital products, delivered electronically at the point of purchase or sign-up.

As digital content can be saved, copied and accessed indefinitely once downloaded, we are unable to offer a refund on any digital product once access has been granted, even if the file has not yet been opened or used. By purchasing or unlocking a digital product, you acknowledge that delivery is considered complete upon access being made available, and that your right to a cooling-off period does not apply from that point.

If you experience a technical issue accessing a digital download — such as a broken link or corrupted file — please contact us and we will be glad to resolve this for you at no cost.

2. Physical & Handmade Products

Where physical, printed or handmade products are available for purchase, we want you to be entirely happy with what you receive. As these items are produced individually, we are only able to offer a return, replacement or refund if a product arrives faulty, damaged, or not as described.

To request a replacement or refund, please contact us within 14 days of receiving your order, including a photo of the issue where possible. We will assess each case individually and aim to resolve it as quickly as we can.

We are unable to offer returns or refunds for change of mind on physical products, as each item is made to order.

This does not affect your statutory rights as a consumer in relation to goods that are faulty or not as described.

How to Get in Touch

If you believe there is a fault with a digital or physical product, or you have any questions about this policy, please contact us and we will be happy to help.

This policy does not affect your statutory rights as a consumer under UK law.